Termsand Conditions

Welcome to Biryani Indian Cuisine. These Terms & Conditions apply to your use of our website and to orders placed through our online ordering system.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Us

This website is operated by Biryani Indian Cuisine.

Website: biryaniindiancuisine.com.au
Business location: 188 Pacific Hwy, Hornsby NSW 2077, Australia

If you have any questions about an order or these Terms & Conditions, please contact us through the contact details provided on our website.

2. Online Orders

Orders can be placed through our website using our online ordering system.

When placing an order, you agree to:

• Provide accurate and complete contact information.

• Check your order carefully before submitting it.

• Provide accurate order and pickup information.

• Ensure that you are available to receive or collect your order at the selected time.

• Follow any reasonable instructions provided during the ordering process.

An order is considered accepted once you receive an order confirmation from us.

We reserve the right to contact you if there is an issue with your order, including unavailable items, incorrect information, payment problems or other circumstances affecting fulfilment.

3. Menu Items and Availability

We make every reasonable effort to ensure that menu descriptions, images and prices displayed on our website are accurate.

Food images are provided for illustration and presentation purposes and the actual appearance of a dish may vary.

Menu items are subject to availability. If an item becomes unavailable after an order has been placed, we may contact you to discuss a suitable alternative or refund.

We may change, remove or introduce menu items from time to time.

4. Prices

All prices displayed on our website are in Australian dollars (AUD).

Unless otherwise stated, prices include applicable taxes and charges required to be included in the displayed price.

Prices may change from time to time. The price applicable to your order will be the price displayed when you place the order.

Any applicable service, ordering or other additional charges will be displayed before you complete your purchase.

5. Payment

Online orders must be paid using the payment methods made available at checkout.

Payment may be processed through third-party payment providers integrated with WooCommerce.

Depending on the payment methods enabled on our website, available options may include credit cards, debit cards and digital payment methods.

We do not store your complete credit or debit card details on our website where payment is processed by an external payment provider.

Your use of a third-party payment service may also be subject to that provider’s own terms and conditions.

6. Takeaway Orders

Where takeaway ordering is available, customers may select a pickup date and/or time during checkout.

We will make reasonable efforts to have your order ready around the selected pickup time.

Please arrive at the restaurant at or around your selected pickup time.

Delays may occasionally occur due to:

• High order volumes

• Kitchen preparation times

• Unexpected restaurant circumstances

• Ingredient availability

• Events outside our reasonable control

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

7. Dine-In Orders

Where online dine-in ordering is available, customers may place an order for consumption at our restaurant.

Dine-in ordering may require customers to provide a table number, table identifier or other information requested during the ordering process.

Customers are responsible for providing accurate table information.

If the table information provided is incorrect, this may delay the preparation or delivery of the order to the table.

8. Order Cancellation

Once an order has been accepted and food preparation has commenced, cancellation may not be possible.

If you need to cancel or change an order, please contact us as soon as possible.

We will consider cancellation requests where reasonably possible, particularly where preparation has not yet commenced.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

9. Refunds

If an order cannot be fulfilled because an item is unavailable, we may provide a replacement item, store/order credit or refund as appropriate.

If you receive an incorrect, missing or substantially different item, please contact us as soon as reasonably possible after receiving your order.

We may request details about the issue, including your order number and photographs where appropriate.

Where a refund is approved, the refund will generally be made using the original payment method where practicable.

Our refund practices do not exclude, restrict or modify any consumer guarantees or other rights that cannot legally be excluded under the Australian Consumer Law.

10. Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right or remedy you may have under the Australian Consumer Law or other applicable Australian legislation.

Our products and services come with consumer guarantees that cannot be excluded where those guarantees apply.

Where the law requires us to provide a remedy, we will provide the applicable remedy required by law.

11. Food Allergies and Dietary Requirements

We take food allergies and dietary requirements seriously.

However, our kitchen may handle common allergens and ingredients including, but not limited to:

• Milk and dairy

• Eggs

• Peanuts

• Tree nuts

• Wheat/gluten

• Soy

• Sesame

• Fish

• Shellfish

Although we can take reasonable precautions, we cannot guarantee that any dish is completely free from allergens or cross-contact.

If you have a food allergy or serious dietary requirement, please contact us before ordering and clearly communicate your requirements.

Customers are responsible for informing us about allergies or dietary requirements before food preparation where possible.

12. Vegetarian and Non-Vegetarian Information

We provide dietary labels such as vegetarian and non-vegetarian information to assist customers.

These labels are provided based on the ingredients and preparation information available to us.

If you have a strict dietary, religious or allergy requirement, please contact us before ordering rather than relying solely on website labels.

13. Order Preparation Times

Estimated preparation times displayed during ordering are estimates only.

Actual preparation times may vary depending on order volume, kitchen operations, ingredient availability and other circumstances.

Selecting a pickup time does not necessarily guarantee that the order will be ready at the exact minute selected.

14. Website Information

We make reasonable efforts to keep the information on our website accurate and current.

However, we do not guarantee that all information will always be complete, accurate, current or free from errors.

This includes menu descriptions, prices, images, availability, opening hours and other website information.

We may correct errors or update information at any time.

15. Website Availability

We aim to keep our website and online ordering system available, but we cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance

• Technical problems

• Hosting or internet issues

• Payment provider outages

• Security incidents

• Circumstances outside our reasonable control

We are not responsible for losses caused by interruptions that are outside our reasonable control, subject to rights that cannot legally be excluded.

16. Promotions and Discounts

From time to time, we may offer promotions, discounts or special offers.

Each promotion may have additional conditions, including:

• Validity dates

• Minimum order requirements

• Eligible products

• Maximum discount amounts

• One-use or customer limitations

Promotional conditions will apply in addition to these Terms & Conditions.

Unless expressly stated otherwise, promotions cannot be combined with other offers.

17. Gift Cards and Vouchers

If gift cards or promotional vouchers are offered through our website, additional terms may apply.

Any expiry dates, redemption restrictions or conditions will be displayed with the relevant gift card or voucher.

18. Intellectual Property

The content of this website, including text, logos, graphics, photographs, branding, menu content and other materials, is owned by or licensed to Biryani Indian Cuisine unless otherwise stated.

You must not reproduce, copy, modify, distribute or commercially use our website content without our permission, except where permitted by law.

19. Customer Accounts

If you create an account on our website, you are responsible for keeping your login credentials secure.

You should notify us if you believe your account has been accessed without your permission.

We reserve the right to suspend or terminate accounts where there is reasonable evidence of misuse, fraud or violation of these Terms & Conditions.

20. Prohibited Use

You must not use our website to:

• Commit or facilitate fraud.

• Submit false or misleading information.

• Attempt to gain unauthorised access to our website or systems.

• Introduce malicious software or code.

• Interfere with the operation of the website.

• Use the website for unlawful purposes.

• Place fraudulent or deliberately misleading orders.

21. Third-Party Services

Our website may use third-party services including payment providers, analytics services, mapping services, hosting providers and other technology providers.

Your use of these services may be subject to their own terms and privacy policies.

We are not responsible for the operation or availability of third-party services to the extent permitted by law.

22. Privacy

Personal information provided when placing an order or using our website will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information.

Please review our Privacy Policy before placing an order.

23. Limitation of Liability

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies liability or consumer rights where doing so would be unlawful.

24. Events Outside Our Control

We will not be responsible for delays or failure to provide services caused by circumstances outside our reasonable control.

This may include natural disasters, severe weather, power outages, internet or telecommunications failures, government restrictions, emergencies, industrial disputes or other circumstances beyond our reasonable control.

Where possible, we will notify affected customers and take reasonable steps to minimise the impact.

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.

26. Governing Law

These Terms & Conditions are governed by the laws applicable in New South Wales, Australia.

Any dispute will be dealt with in accordance with applicable Australian law and the rights available to consumers under that law.

27. Contact Us

If you have questions about these Terms & Conditions, an order, payment, cancellation or refund, please contact us through the contact details provided on our website.

Biryani Indian Cuisine
188 Pacific Hwy
Hornsby NSW 2077
Australia

Website: biryaniindiancuisine.com.au

Important Notice

These Terms & Conditions are intended as a practical starting point for an Australian restaurant website and should be reviewed by an Australian lawyer before being used as your final legal terms, particularly if you introduce delivery, catering, gift cards, subscriptions, loyalty programs or other services.